Privacy Policy

Effective Date: [Date published]

Velazquez Stone Restoration (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose information through https://velazquezstonerestoration.com, including when you contact us or request a quote.

1. Information We Collect

Information you provide

When you request a quote, submit a contact form, or communicate with us, we collect the information you provide, which may include:

Your name.
Email address.
Telephone number.
Details about the services you need.
Other information you voluntarily include in your message or subsequent communications.

Please do not submit sensitive information, such as Social Security numbers, financial account details, or payment card information, through our quote or contact forms.

Website usage information

Through Google Analytics and website service providers, we may collect technical and usage information, such as browser and device type, pages visited, interactions with the website, referral sources, approximate geographic location, and the date and time of visits.

Our hosting provider may also process IP addresses and technical logs to operate, maintain, and protect the website.

2. How We Use Information

We use information to:

Respond to questions and quote requests.
Discuss your project and prepare estimates.
Coordinate appointments and requested services.
Maintain records of customer communications and services.
Understand website performance and improve our content.
Detect technical problems, prevent misuse, and protect the website.
Meet applicable legal and recordkeeping obligations.

Providing contact information allows us to respond about your inquiry. Submitting a quote request does not, by itself, constitute consent to unrelated promotional emails or automated marketing text messages.

3. Google Analytics and Cookies

We use Google Analytics to understand how visitors find and use our website. Google Analytics may use cookies and similar technologies to measure visits and website interactions.

Cookies are small files stored on your device. You can block or delete cookies through your browser settings. Blocking cookies may affect some website features.

Learn more about Google’s processing of information:

https://policies.google.com/technologies/partner-sites

Google also offers a browser add-on to opt out of Google Analytics measurement:

https://tools.google.com/dlpage/gaoptout

4. Google Search Console

We use Google Search Console to monitor how our website appears and performs in Google Search, including search queries, impressions, clicks, and indexing issues.

Search Console provides search-performance reports. It does not provide us with the names, email addresses, or telephone numbers of individual people who search for our business. Information you submit through our quote forms is collected separately.

5. When Information Is Disclosed

Information may be processed by service providers that help us operate the website and respond to customers, including hosting, email, website maintenance, analytics, and communication providers.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect people or property, or investigate fraud, misuse, or security incidents.

[Before publication: add a verified statement describing whether personal information is sold or shared for cross-context behavioral advertising, and any applicable opt-out method.]

6. WhatsApp and External Services

If you use our WhatsApp chat feature, your interaction may involve WhatsApp and our chat-widget provider, Elfsight. These services may process information under their own privacy policies.

WhatsApp Privacy Policy:
https://www.whatsapp.com/legal/privacy-policy

Elfsight Privacy Policy:
https://elfsight.com/privacy-policy/

Links to other websites are provided for convenience. Their privacy practices are governed by their own policies.

7. How Long Information Is Retained

We retain inquiry and customer information for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, and meet legal obligations.

Retention varies according to the type of information and its purpose. Analytics information is subject to the retention settings configured for our Google Analytics account and Google’s applicable policies.

8. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information you have provided. We will review requests under applicable law and may need to verify your identity.

Some records may need to be retained for legal, accounting, security, or other legitimate business purposes.

You may choose not to provide information, although this may limit our ability to prepare a quote or respond to your request.

To submit a privacy request, email [Privacy contact email] with the subject “Privacy Request.”

Additional rights may apply depending on your location and whether applicable privacy laws cover our business. We will handle requests as required by those laws.

9. Browser Privacy Signals

[Before publication: describe the website’s verified response to Do Not Track signals. Separately confirm how Global Privacy Control and other legally recognized opt-out preference signals are handled where applicable.]

Third-party services, including Google Analytics and embedded communication tools, may collect information about website interactions. Their processing and available privacy controls are described in their respective policies.

10. Information Security

We use reasonable safeguards appropriate to the information we handle. However, no internet transmission or storage system can be guaranteed completely secure.

11. Children’s Privacy

Our website and services are intended for adults seeking stone restoration services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can review and address the situation.

12. Changes to This Policy

We may update this Privacy Policy as our practices or legal requirements change. Updates will be posted on this page with a revised effective date. Additional notice will be provided where required by law.

13. Contact Us

Velazquez Stone Restoration

Website: https://velazquezstonerestoration.com
Privacy email: [Privacy contact email]